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RETURNS

What's your return policy?

Our goal is to help you find the products that are the perfect fit for you.

We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is full /unused with tags and with original packaging in perfect conditions and received within 30 days of initial purchase.

If you open the product and do not totally love what you ordered and is it at least half full we offer a  50% refund along with a 25% discount toward your next order within 30 days of purchasing is at least half full

Please contact info@dusausa.com and we'll help you find something you love!

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.

Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service. For purchases using a gift card only, refund will be made in the form of a merchandise credit. 

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

Can I exchange my item for something else?

Unfortunately - we do not offer exchanges on any items.

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return at info@dusausa.com. Our Customer Care Team will be happy to assist with a prepaid return label within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation e-mail. You will be charged a shipping fee for returns made at a drop off location. 

It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL

Return labels will be sent to the email address attached to your original order unless otherwise specified. Returns can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return form here and include it in your package.

3. PACK YOUR RETURN

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund. 

Can I return kits, sets, bundles or duos? 

Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 days return timeframe, products will be returned to the sender at their expense or donated.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.

SHIPPING

Where do you ship from?

All orders ship directly from our headquarters in the US.

Do you offer free shipping?

Dusausa.com offers FREE complimentary on individual orders or shipments of $100 or more. No promo code is necessary at checkout for qualifying orders. If you are using a promotional discount code when placing your order, please note that shipping charges are calculated based on your merchandise order total after the discount code is applied to your order and before any applicable sales taxes are applied. When shipping to multiple locations, each individual shipment is subject to these same calculations.

Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer.

Each order placed can only be shipped to one address at a time. Items in an order cannot be sent to separate shipping addresses.

FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 1-7 business days to arrive once they have been processed and shipped out. 

Where is my order?

You will receive an email from us as soon as your order has shipped with your tracking number. 

Can you ship to my country?

If we do not currently ship to your country at this time we apologize and hope to serve you soon in the future. 

It shows that my package was delivered but I do not have it, what do I do?

Please email us directly at info@dusausa.com